Running a business is challenging enough as it is, and this year hasn’t exactly made things any simpler. You may streamline and simplify your business by using online tools and software, whether your team is working from home or you’re reopening your doors. Here are some instances, albeit this is not an exhaustive list.
TOOLS FOR COLLABORATIVE PROJECT MANAGEMENT Without the proper tools, balancing tasks and deadlines may be a challenging process. You shouldn’t have to wait for emails to find out where your team members are in the process, particularly if you operate remotely. You may bring everything to a single workspace and communicate in real-time using Project management apps , similar to Basecamp and Trello. In one location, you can assign tasks, brainstorm ideas, share files and notes, and plan your project. One of these project management tools can not only streamline the procedure but also boost productivity.
Software for a cloud-based call center
Due to COVID-19, the majority of on-premises call centers remain closed, however call center software can keep your customer service and sales teams operating. Your team members can convert their home workstation into a help desk if they have an internet connection. Your sales and support employees will be able to communicate with customers via phone calls, video chat, live chat, social media, and text messages thanks to aa2 connecting all your digital channels.
This cloud call center solution comes with cutting-edge capabilities like workforce management and is scalable to fit the needs of companies of all sizes. Strong connectors with organizations like Salesforce, Zendesk, and Microsoft streamline your software platforms and make the entire process simpler. Even agent effectiveness and customer happiness can be tracked.
COMMUNICATION MEDIA Platforms for peer-to-peer communication are effective resources for team coordination and communication. With tools like Slack, you can keep your team members in sync without sifting through emails and forwarding messages. Create channels where your team can communicate in real time and share files and information for specific projects, pertinent queries, or subjects. Sending memos and announcements to your entire team will be simple. Slack differentiates itself from its rivals by incorporating third-party applications into its user interface, allowing you to link it to your Dropbox, Google Drive, Zoom, and Trello accounts.
Software called OKR (OBJECTIVES ANDAMP; KEY RESULTS) Any business strategy must set goals and monitor critical outcomes, but doing so on a quarterly or annual basis might feel burdensome. Utilizing an OKR framework might make it easier to implement and monitor your strategic plans and business objectives. Real-time results measurement and strategic aim alignment are both possible with OKRs software . The coordination of your teams’ efforts is maintained through the alignment of your organizational goals across your entire company. The major outcomes of your strategic plans are automatically measured by OKR software, making it simple to generate charts and reports as needed. On smart agendas, you can even conduct virtual meetings and present critical outcomes reports. All types of enterprises, from small startups to major corporations, can benefit from using these OKR software capabilities. Swot analysis examples are a crucial instrument for evaluating your company.
RESOURCE MANAGEMENT SOFTWARE Making a work schedule while balancing labor costs and productivity is not an easy task. The arduous and painstaking process of scheduling shifts is made more difficult by requests for time off and swapped shifts. Instead of using spreadsheets, switch to shift planning software . You can add staff information, including job titles and availability, on websites like When-I-Work and Shiftboard, and then drag and drop appointments to create your schedule. The majority of platforms let employees use their mobile apps to swap shifts, seek time off, and take over open shifts, saving the manager a ton of time. You may generate sales reports and keep track of labor costs with the help of integrations with POS systems or other HR software.
It makes perfect sense to use modern technologies and online resources for your company. Don’t waste time attempting to organize tasks through fragmented Google docs or email. Instead than spending weeks creating reports for annual performance assessments, track important results immediately. Most of these online resources and software programs can even be utilized in tandem to streamline your operations.